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In this video, learn about the latest generative AI-based capabilities for outbound engagement and empowering supervisors within Amazon Connect, an AI-powered contact center solution from AWS. Learn how natural language prompts can be leveraged to implement data-driven actions effortlessly. We’ll delve into the streamlined setup and management of customer segmentation, automated agent evaluations, and contact categorizations. Discover how these powerful features can be implemented with just a few clicks, transforming your contact center operations and elevating customer service. Learn more about Amazon Connect: https://awsonair.net/AmazonConnect Follow AWS OnAir on * LinkedIn https://awsonair.net/LinkedInAWSOnAir * Twitch https://awsonair.net/subscribe ABOUT AWS Amazon Web Services (AWS) hosts events, both online and in-person, bringing the cloud computing community together to connect, collaborate, and learn from AWS experts. AWS is the world’s most comprehensive and broadly adopted cloud platform, offering over 200 fully featured services from data centers globally. Millions of customers—including the fastest-growing startups, largest enterprises, and leading government agencies—are using AWS to lower costs, become more agile, and innovate faster. #genai #contactcentersolutions #amazonconnect #AWSEvents #aws #awsreinvent2024 #awsreinvent #awsonair